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    Make Your Hotel Interior Look Fabulous with What You Have

    €35.00 – €50.00

    A hotelier’s design guide for making a desirable customer experience. 

    Date:

    Wednesday 2nd March 2022

     

    Duration:

    10am to 12pm – by webinar

     

    Course Content:

    Top hotel design tips for 2022 

    • The dos and don'ts of hotel interior design
    • How to make a room look bigger
    • How to choose the right colour for any space
    • How to choose the right paint finishes
    • How to light a space for any mood

    …. And much more

     

    Trainer:

    Garry Cohn, one of Ireland’s leading hotel interior designers  

    Fee:

    Members €35 pp Non Members €50 pp  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
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  • Making a Sales & Marketing Video for your hotel or guesthouse

    €290.00 – €390.00

    Dates:

    3 half days

    Tuesday May 10th, from 10 am to 1pm Tuesday May 17th, from 10 am to 1pm Tuesday May 24th, from 10 am to 1pm  

    Who Should Attend

    The course is for hotel and guesthouse Management, sales/ marketing managers and staff who want to produce affordable professional looking videos for their property using  phone or laptop with ease. It is a highly interactive training: participants do the work as they are learning the concepts and new skills.  

    Course Outline:

    Session 1

    • Why and how use video to establish yourself as an industry expert
    • How to overcome the imposter syndrome and the fear of being on camera
    • How to create content that sells and structure your videos

    Session2

    • Get ready to shoot with your phone: learn insider industry secrets to make your videos look professional.
    • Each participant will film their video, under the coach supervision and learn how to edit their video

    Sessions 3

    • Learn how to market your videos to attract your ideal clients
    • Learn where and how to post your videos: Introduction to LinkedIn, Facebook, Instagram and YouTube.

    Each participant will push their video on-line, on the relevant social media platforms for their business.

     

    What will you achieve?

    • have filmed, edited, and promoted (online) 1 video,
    • know how to use your phone and laptop to produce great sales videos for next to nothing,
    • know how to create content that will keep your audience watching, liking, and sharing their videos,
    • have become skilled in editing your videos, adding captions, graphics, and slides with ease.
     

    Trainer:

    CB Media Video Production Agency  CB Media are expert video marketers, with real life experience on using videos to get more clients- We know what works.  

    Fee:

    Members €290 pp Non Members €390 pp  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
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  • Managing Multicultural Teams (18Apr)

    €65.00 – €85.00

    Date:

    Thursday 18th April 2024, from 9.30am – 1pm (incl. 30-minute break), online

    Maximum no. of trainees per workshop: 16 trainees

    Delivery: Live, instructor-led training, online

     

    Why do this?

    Cultural diversity is beneficial to any team and organisation. However, multicultural teams also come with certain challenges when it comes to communication and collaboration.

    This training will help you navigate these challenges and upskill your employees so that your multicultural teams can produce their best results.

    Reduce communication issues. Increase productivity and performance. Foster inclusion and employee engagement.

     

    Who should attend:

    HoDs and anyone working with diverse teams, HR and GMs.

     

    Outcomes include:

    • Learn about language and cultural differences and their impact on employee engagement and motivation
    • Develop cultural intelligence to support you in interactions with your team
    • Learn about the common cultural unconscious biases that can negatively impact recruitment and development decisions as well as affecting employee engagement and retention
    • Become familiar with Global English to allow for easier communication with team members from other language and cultural backgrounds
    • Discover easily implemented strategies for inclusion allowing all employees to reach their potential
    • Learn how to deliver feedback effectively across language and culture differences
    • Learn how to ensure that your message is clearly understood by all

    Trainer:

    All Talk Training: All talk Training are specialists in English training focused on hotel terminology and language.  

    Price:

    €65 pp (members)

    €85 pp (non-members)  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
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  • Managing Multicultural Teams (21Mar)

    €65.00 – €85.00

    Date:

    Thursday 21st March 2024, from 9.30am – 1pm (incl. 30-minute break), online

    Maximum no. of trainees per workshop: 16 trainees

    Delivery: Live, instructor-led training, online

     

    Why do this?

    Cultural diversity is beneficial to any team and organisation. However, multicultural teams also come with certain challenges when it comes to communication and collaboration.

    This training will help you navigate these challenges and upskill your employees so that your multicultural teams can produce their best results.

    Reduce communication issues. Increase productivity and performance. Foster inclusion and employee engagement.

     

    Who should attend:

    HoDs and anyone working with diverse teams, HR and GMs.

     

    Outcomes include:

    • Learn about language and cultural differences and their impact on employee engagement and motivation
    • Develop cultural intelligence to support you in interactions with your team
    • Learn about the common cultural unconscious biases that can negatively impact recruitment and development decisions as well as affecting employee engagement and retention
    • Become familiar with Global English to allow for easier communication with team members from other language and cultural backgrounds
    • Discover easily implemented strategies for inclusion allowing all employees to reach their potential
    • Learn how to deliver feedback effectively across language and culture differences
    • Learn how to ensure that your message is clearly understood by all

    Trainer:

    All Talk Training: All talk Training are specialists in English training focused on hotel terminology and language.  

    Price:

    €65 pp (members)

    €85 pp (non-members)  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
    Select options Details
  • Out of stock

    Managing Multicultural Teams (22Feb)

    €65.00 – €85.00

    Date:

    Thursday 22nd February 2024, from 9.30am – 1pm (incl. 30-minute break), online

    Maximum no. of trainees per workshop: 16 trainees

    Delivery: Live, instructor-led training, online

     

    Why do this?

    Cultural diversity is beneficial to any team and organisation. However, multicultural teams also come with certain challenges when it comes to communication and collaboration.

    This training will help you navigate these challenges and upskill your employees so that your multicultural teams can produce their best results.

    Reduce communication issues. Increase productivity and performance. Foster inclusion and employee engagement.

     

    Who should attend:

    HoDs and anyone working with diverse teams, HR and GMs.

     

    Outcomes include:

    • Learn about language and cultural differences and their impact on employee engagement and motivation
    • Develop cultural intelligence to support you in interactions with your team
    • Learn about the common cultural unconscious biases that can negatively impact recruitment and development decisions as well as affecting employee engagement and retention
    • Become familiar with Global English to allow for easier communication with team members from other language and cultural backgrounds
    • Discover easily implemented strategies for inclusion allowing all employees to reach their potential
    • Learn how to deliver feedback effectively across language and culture differences
    • Learn how to ensure that your message is clearly understood by all

    Trainer:

    All Talk Training: All talk Training are specialists in English training focused on hotel terminology and language.  

    Price:

    €65 pp (members)

    €85 pp (non-members)  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
    Details
  • Out of stock

    Masterclass – Get the best out of every telephone enquiry to your Hotel

    €35.00 – €50.00
    “Impress customers, capture their attention & handle telephone sales enquiries with confidence”   The aim of this webinar is to help frontline staff gain the confidence and know-how to identify sales opportunities on the telephone whilst creating great first impressions.  Delegates will learn the key steps needed to build confidence with customers, lead a conversation, manage expectations and influence the customer for a positive outcome.   Date: Thursday 26th January Time: 9.30am to 1pm.  By webinar.  

    Who should attend:

    A practical and interactive morning, this webinar is designed for all staff who answer the telephone within the hotel and/or guesthouse by handling any incoming customer sales enquiries and other sales related queries.

     

    Objectives – what you will learn:

    After completing the workshop, each participant will be able to:

    •  Get the best out of every sales enquiry and create a great impression

    • Speak with confidence to build trust with customers

    • Take the lead in the conversation and get the person talking

    • Get customers on side through active listening

    • Use skilful questioning to qualify leads and unravel the customers’ needs

    • Paint pictures with words and deliver great propositions

    • Pre-empt customer objections, handle them with confidence and ask for the order

    • Wrap up each call to a natural close whilst creating a great customer experience

     

    Content- what is covered:

    • Handle sales enquires with confidence and maximise opportunities
    • Positive mindsets for creating great first impressions and making the connection
    • The power of your voice to influence customers – it’s not what you say, it’s how you say it
    • Use clever questioning skills to qualify enquiries and lead a conversation
    • Learn to really listen to customers to unravel their needs and answer their questions
    • Handle objections gracefully and avoid overselling
    • Guide customer to the right recommendation
    • Generate happier customers as each call is completed.
     

    Training method:

    This highly interactive masterclass webinar will be held on zoom and will run from 9.30am to 1.00pm with a short break in between. All delegates will need to have their cameras and audio switched on for the full duration of the course.

      Trainer profile: Karen Somerville

    Karen Sommerville is the owner of Call Focus, specialists in “effective customer communications”, helping companies develop greater customer relations & increase sales by focusing on how engage with their customers.

    With over 30 years’ experience, Karen has a worked in many areas of sales and customer relations extending across a wide range of industry sectors including the hospitality and leisure sector.

    As a sole trader, Karen Sommerville is in a unique position to deliver customised training for her clients. She provides practical tips, exercises and discussions focused around participant’s real-life situations and business needs.  Her workshops are highly interactive and delivery style is very energetic. As a result, Karen regularly achieves satisfaction ratings exceeding 85% on many of her training programmes.

    Karen’s holds qualifications in business, marketing, training and mentoring. She works with many groups including Skillnets, LEO’s, Business Associations and educational bodies as well as private clients.  Karen has often spoken at seminars and other events on these topics. She also blogs (www.callfocus.ie/blog/browse) and has written articles for various business publications.

     

    Fee:

    Members €35pp

    Non Members €50pp

     

    For more information, contact Dervla O’Neill by email: oneilld@ihf.ie

    Details
  • Out of stock

    Masterclass – Get the best out of every telephone enquiry to your Hotel (Full Day – Feb)

    €70.00 – €100.00
    “Impress customers, capture their attention & handle telephone sales enquiries with confidence”   The aim of this webinar is to help frontline staff gain the confidence and know-how to identify sales opportunities on the telephone whilst creating great first impressions.  Delegates will learn the key steps needed to build confidence with customers, lead a conversation, manage expectations and influence the customer for a positive outcome.   Date: Tuesday 28th February 2023 Time: 9.30am to 12.30pm, and 1.30pm to 4.30pm.  By webinar.  

    Who should attend:

    A practical and interactive morning, this webinar is designed for all staff who answer the telephone within the hotel and/or guesthouse by handling any incoming customer sales enquiries and other sales related queries.

     

    Objectives – what you will learn:

    After completing the workshop, each participant will be able to:

    •  Get the best out of every sales enquiry and create a great impression

    • Speak with confidence to build trust with customers

    • Take the lead in the conversation and get the person talking

    • Get customers on side through active listening

    • Use skilful questioning to qualify leads and unravel the customers’ needs

    • Paint pictures with words and deliver great propositions

    • Pre-empt customer objections, handle them with confidence and ask for the order

    • Wrap up each call to a natural close whilst creating a great customer experience

     

    Content- what is covered:

    • Handle sales enquires with confidence and maximise opportunities
    • Positive mindsets for creating great first impressions and making the connection
    • The power of your voice to influence customers – it’s not what you say, it’s how you say it
    • Use clever questioning skills to qualify enquiries and lead a conversation
    • Learn to really listen to customers to unravel their needs and answer their questions
    • Handle objections gracefully and avoid overselling
    • Guide customer to the right recommendation
    • Generate happier customers as each call is completed.
     

    Training method:

    This highly interactive masterclass webinar will be held on zoom and will run from 9.30am to 12.30pm, and 1.30pm to 4.30pm.  By webinar. with a short break in between. All delegates will need to have their cameras and audio switched on for the full duration of the course.

      Trainer profile: Karen Somerville

    Karen Sommerville is the owner of Call Focus, specialists in “effective customer communications”, helping companies develop greater customer relations & increase sales by focusing on how engage with their customers.

     

    Fee:

    Members €70pp

    Non Members €100pp

     

    For more information, contact Dervla O’Neill by email: oneilld@ihf.ie

    Details
  • Out of stock

    Masterclass – Lean Tools for Hotels – to increase efficiency and prompt actions

    €35.00 – €50.00

    Date:

    Tuesday 19th May 2022

     

    Duration:

    10am – 1 pm by webinar (3 hours plus Q&A)

     

    Who should attend:

    This masterclass is for Hotel Managers and Head Chefs  

    Course Outline:

    What you will learn: -

    • What is Lean?
    • Best tools that can be used in a practical way in hotels?
    • Problem Definition – defining the exact problem.
    • The Spaghetti Diagram- examine workflow to increase efficiency.
    • The Visual Workplace – using visual cues to prompt actions.
    • 5 S – Continuous improvement.
     

    Trainer:

    Blathnaid Bergin, MD The Business of Food (Food & Beverage expert and trainer on Leadership and Management Development Programme)  

    Fee:

    Members €35 pp Non Members €50 pp  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
    Details

  • Masterclass – Marketing Strategies to grow the business (Advanced)

    €35.00 – €50.00

    Date:

    Wednesday 27th April 2022

     

    Duration:

    10am – 1 pm by webinar (3 hours plus Q&A)

     

    Who should attend:

    This masterclass is for those marketing staff and managers who are familiar with marketing and want a more strategic overview and have responsibility for developing a Marketing Plan for the property or specific service area.  

    Course Outline:

    You will learn: -

    -      how to develop a Marketing Plan

    -      how to assess the current marketplace and generate ideas

    -      how to set marketing objectives and goals

    -      what are the strategic options available?

    -      devise Action Plans for the different areas of the business

    -      how to budget for the implementation of this Plan

     

    Trainer:

     Marc Thornton, MD DTA Marketing (marketing expert and trainer on Leadership and Management Development Programme)  

    Fee:

    Members €35 pp Non Members €50 pp  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
    Select options Details

  • Masterclass – MENU PLANNING – that will save you money, time and labour!

    €35.00 – €50.00

    Date:

    Thursday 7th April 2022

     

    Duration:

    10am – 1 pm by webinar (3 hours plus Q&A)

     

    Who should attend:

    This course is aimed at F & B managers, Chefs, as well as Restaurant managers / supervisors.  

    Course Outline:

    What you will learn:-

    • Why COVID-19 has turned menu planning upside down.
    • How to save money, time, labour, resources through correct menu planning.
    • Why menu planning is the most crucial part of your food and beverage operation.
    • Why the menu has a domino effect on every area of your business.
    • How to use menu planning to minimise food waste.
    • How to use menu planning to maximise your current (however scarce) resources.
    • The common mistakes in menu planning.
     

    Trainer:

    Blathnaid Bergin, MD The Business of Food (Food & Beverage expert and trainer on Leadership and Management Development Programme)  

    Fee:

    Members €35 pp Non Members €50 pp  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
    Select options Details

  • Masterclass – An introduction to building better workplaces with Emotional Intelligence

    €35.00 – €50.00

    The working world has changed. Managers need to enhance their skills to more effectively manage, motivate and retain the post pandemic workforce. This programme will provide managers with a deeper understanding of emotional intelligence, and includes some tools to enhance emotional intelligence to build a positive work environment in your Hotel

    Date:

    Wednesday, 12th October 9.30 to 1pm – interactive 3 hour webinar  

    Who Should Attend:

    People Managers and HR Managers in hotels who have an interest in learning more about how Emotional Intelligence can build a better workplace

     

    What is covered:

    •      Define emotional intelligence •      Understanding the impact of emotional intelligence in the workplace •      The science of emotions •      Understand key leadership emotional intelligence competencies to connect, communicate and influence those you lead •      Learn how to improve Self Awareness  and be more intentional in working with others  

    What you will learn:

    •      Trainees will understand the science of emotions and the key emotional intelligence competencies to motivate teams •      Have improved self-awareness, manage own emotions and intentionally have a positive impact on their teams •      Understand how to maximise team cohesiveness and performance through improving EI skills such as authenticity, empathy and inspiring performance.  

    Trainer:

    Una Crilly

    Una Crilly is a Leadership and Emotional Intelligence Consultant and founder of Positive Impact. She is a key note speaker and is passionate about developing people in the hotel  industry, and creating positive work environments where people and hotel businesses can thrive.

     

    Price

    Members: €35 pp

    Non-Members: €50 pp
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  • Masterclass in Content Marketing

    €150.00 – €185.00

    Dates / Duration:

    3 x half-days, online via Zoom – 14th, 15th, 16th March (9:30am to 12:30pm) Download the course brochure HERE.  

    Course Outline:

    The Masterclass in Content Marketing offers insight into how to create engaging and successful content for interacting with your audience. The foundation of a strong content marketing strategy is understanding your audience and how they buy. Our Masterclass will help you gain an understanding of buyer behaviour and the buyer journey, and learn how to strategically utilise digital channels for your market. You will discover how effective storytelling can lead to profitable results and learn how to utilise your existing digital marketing tools to create, promote and measure your content.  

    Who should attend:

    People who are involved in the online marketing of their hotel / guesthouse - hoteliers, managers or marketers.  

    Course Content:

    • What is content?
    • Changing buyer behaviour
    • An intro to the inbound marketing methodology
    • Effective goals for organisational success & using a goal setting template
    • Buyer persona development & buyer’s journey development
    • Finding your brand’s voice; tonality, consistency, and your buyer persona
    • Storytelling tools & best practice
    • Content promotion: SEO & blogging, social media, email marketing
    • Creating an editorial calendar and planning promotion
    • Conversion Path Elements - forms, landing pages & best practice
    • Content mapping & content generation tips (keywords, repurposing, curating etc.)
    • Sales alignment; what to measure and how / closing the loop
     

    Trainer:

    Felicity McCarthy is the founder of Spark Digital, a digital marketing training and consultancy company.  

    Cost:

    Contact Dervla O'Neill on oneilld@ihf.ie, or Phone (086) 083 6626
    Select options Details

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