The working world has changed. Managers need to enhance their skills to more effectively manage, motivate and retain the post pandemic workforce. This programme will provide managers with a deeper understanding of emotional intelligence, and includes some tools to enhance emotional intelligence to build a positive work environment in your Hotel


Wednesday, 12th October 9.30 to 1pm – interactive 3 hour webinar


Who Should Attend:

People Managers and HR Managers in hotels who have an interest in learning more about how Emotional Intelligence can build a better workplace


What is covered:

•      Define emotional intelligence

•      Understanding the impact of emotional intelligence in the workplace

•      The science of emotions

•      Understand key leadership emotional intelligence competencies to connect, communicate and influence those you lead

•      Learn how to improve Self Awareness  and be more intentional in working with others


What you will learn:

•      Trainees will understand the science of emotions and the key emotional intelligence competencies to motivate teams

•      Have improved self-awareness, manage own emotions and intentionally have a positive impact on their teams

•      Understand how to maximise team cohesiveness and performance through improving EI skills such as authenticity, empathy and inspiring performance.



Una Crilly

Una Crilly is a Leadership and Emotional Intelligence Consultant and founder of Positive Impact. She is a key note speaker and is passionate about developing people in the hotel  industry, and creating positive work environments where people and hotel businesses can thrive.



Members: €35 pp

Non-Members: €50 pp