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Health and Safety – Onsite Fire Safety Management in Hotels

€15.00 – €25.00
Onsite Fire Safety Management in Hotels delivered by Seachange

Date and Delivery:

Tuesday, 5^th October 10am to 1pm – 3 hours (Online)

Who should attend?

General Managers/ Environment, Health & Safety Leads/ HOD’s

Modules include:

Legal Requirements

Fire Safety Checks/Equipment onsite

Cause of workplace fires

Emergency Response Plan Content

How to conduct a Fire Drill

Your Emergency Response Team

Learning Outcomes:

Key compliance

Management upskilling

Business continuity

Fire safety equipment maintenance checklist

Trainer:

Dean Carley - Health & Safety Consultant / Trainer

International Diploma in Occupational Health & Safety (NEBOSH)

Dean Carley is a Hospitality specialist in H&S Training, Services, Risk Management Solutions and Expert Consultancy. Dean has extensive experience in delivering H&S expertise to the Irish Hotel sector and he is the lead Hotel Account Manager at SeaChange. In conjunction with his significant experience and qualifications, Dean is deeply committed to best-practice safety standards and continuous improvement. A highly skilled and competent H&S expert, Dean works across multiple sectors but specialises in the hospitality arena.

Certification:

Certification of Training Course Completion

Course Presentation in PDF Format

Practical Checklist Document

Price:

Members € 15 pp

Non Members €25 pp
The training webinar link will be forwarded to you when the payment is processed.
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Health and Safety – Safely Onboarding new Staff in Hotels

€15.00 – €25.00
Safely Onboarding new Staff in Hotels delivered by Seachange

Date and Delivery

Tuesday, 28^th September 10am to 1pm – 3 hours (Online)

Who should attend?

General Managers/ Environment, Health & Safety Leads/ HOD’s

Modules include:

The HR and onboarding process

Safety induction and systems

Department-specific safety aspects to consider

Dealing with high numbers of new hires

Learning Outcomes:

Key compliance

Management upskilling

Safely onboarding staff checklist

Trainer:

Brendan Keane – Health & Safety Consultant / Trainer

Brendan Keane has over 10 years’ practical Health and Safety experience including as H&S Manager for the Arnotts Department Store Group where he was responsible for delivering H&S training to staff at all levels of the organisation. In addition to his Retail experience, Brendan has also worked extensively within the Hospitality Sector delivering quality SeaChange solutions to tackle Health and Safety issues and support safety compliance, staff training and risk management best practice.

Certification:

Certification of Training Course Completion

Course Presentation in PDF Format

Practical Checklist Document

Price:

Members € 15 pp

Non Members €25 pp
The training webinar link will be forwarded to you when the payment is processed.
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How to Automate, Eliminate, Simplify your Housekeeping processes (14Feb)

€65.00 – €80.00

Housekeeping staff sometimes travel huge distances every day but most of this "Excess Travel" can be reduced by making a few simple changes.
Delivery:
Tuesday, 14^th February 2023
Timing: By Webinar online 10am to 1pm ( limited to 35 pax)

Who Should Attend:

Housekeeping Managers. Operations Managers, Room Attendants, Public Area Cleaners

What is covered:

What is Continuous Improvement (CI)?

Why apply CI in your department?

Understanding Customer Value

Overview of LSS Tools & Problem Solving Methods

How to select & Manage your CI Project

Common inefficient processes in Hotel Housekeeping

Top 5 CI opportunities for Hotel Housekeeping

How to sustain the improvements

What you will learn:
This course will help learners to use a set of tools to identify value-adding and non-value adding activities in the bedroom and public area cleaning processes.
Trainer:
Tom Mc Dermott
In a career spanning 35 years Tom noticed that routine tasks conducted daily in hospitality businesses can include 30% – 50% inefficiency!

Very few hospitality businesses use proven methodologies such as LEAN and Six Sigma to reduce waste and develop more consistent and efficient processes so this creates a clear opportunity.

Tom began his career straight from school at Dublin College of Catering, Cathal Brugha Street in 1987. Since then, Tom has worked internationally for Starwood, Cunard, Radisson and subsequently Hilton where he led their innovative “Operational Excellence” continuous improvement programme across Europe, Middle East & Africa.

Tom believes a hospitality business that embraces a continuous improvement mind-set creates a lighter, more collaborative, and productive workload for team-members, higher levels of satisfaction for guests, and more value for owners.

Price

Members: €65 pp
Non-Members: €80 pp

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Out of stock
How to develop a wellness strategy for your hotel (7 Feb)

€0.00
Date and duration:

Tuesday 7^th Feb 2023 – Norma Fitzgibbon (2 Hours)
10am to 12 noon
Who should attend:
HoDs and HR / Hotel Managers
Outline content:

My hotel: review of company policies including dignity & respect policy and the duty of care

My team: creating a positive culture and embedding wellbeing in the culture

Work-Life Balance

Physical Activity

Work Environment

What can employers and employees do?

Outcomes:

The attendees will gain the following:

Gain a greater understanding of the importance of having a wellbeing strategy in place.

Understand what policies are affected and may need to be amended.

Gain practical tips and tools to implement wellbeing in the hotel, including wellbeing ambassadors, wellbeing calendar activities and other elements.

Understand what is meant by mental health, both physically and emotionally.

Be able to promote a positive mental health culture among their colleagues.

Trainers:
The trainer is provided by HR Suite
7^th Feb – Norma Fitzgibbon (2 Hours)

Fee:
IHF Skillnet is offering this as a complimentary course but you need to register below:
Details
Out of stock
MS Excel (Level 1)

€80.00 – €100.00
Dates:

Excel Level 1 – Friday 27^th January 2023 (SOLD OUT)

Next course - 17th Feb 2023

Duration:

9.30am to 4.30pm – 1 day, by webinar

Who should attend:

This course is designed for students who already have foundational knowledge and skills in Excel 2016 and who wish to begin taking advantage of some of the higher-level functionality in Excel to analyse and present data.

This course builds upon the foundational knowledge and will help start you down the road to creating advanced workbooks and worksheets that can help deepen your understanding of organisational intelligence.

Course Objectives:

Upon successful completion of this course, you will be able to leverage the power of data analysis and presentation in order to make informed, intelligent organizational decisions.

Course Content:
Once you complete this course, you’ll be able to create and develop Excel worksheets and workbooks so you can begin to analyze critical business data. This course empowers you to:

Write a range of fundamental Excel commands

Perform worksheet calculations

Build custom formulas

Amend elements in a worksheet

Apply formatting changes to cells

Manage workbook properties

Trainer:
Sharon O’Neill, New Horizons
Fee:
Members €80 pp Non Members €100 pp
Booking:
Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie or call 086 083 6626 for more information
Details
Out of stock
How to develop a wellness strategy for your hotel

€0.00
Date and duration:

Tuesday 17^th Jan 2023, 10am to 12 noon – Cathy Behan (2 Hours) - Sorry, this course is SOLD OUT
Try our 7 Feb 2023 iteration - 10am to 12 noon: View here.
Who should attend:
HoDs and HR / Hotel Managers
Outline content:

My hotel: review of company policies including dignity & respect policy and the duty of care

My team: creating a positive culture and embedding wellbeing in the culture

Work-Life Balance

Physical Activity

Work Environment

What can employers and employees do?

Outcomes:

The attendees will gain the following:

Gain a greater understanding of the importance of having a wellbeing strategy in place.

Understand what policies are affected and may need to be amended.

Gain practical tips and tools to implement wellbeing in the hotel, including wellbeing ambassadors, wellbeing calendar activities and other elements.

Understand what is meant by mental health, both physically and emotionally.

Be able to promote a positive mental health culture among their colleagues.

Trainers:
The trainer is provided by HR Suite
17^th Jan – Cathy Behan (2 Hours)

7^th Feb – Norma Fitzgibbon (2 Hours)

Fee:
IHF Skillnet is offering this as a complimentary course but you need register below:
Details
How to develop a wellness strategy for your hotel (18 Oct)

€0.00
Date and duration:

Wednesday 18^th October 2023 – (2 Hours)
10am to 12 noon
Who should attend:
HoDs and HR / Hotel Managers
Outline content:

My hotel: review of company policies including dignity & respect policy and the duty of care

My team: creating a positive culture and embedding wellbeing in the culture

Work-Life Balance

Physical Activity

Work Environment

What can employers and employees do?

Outcomes:

The attendees will gain the following:

Gain a greater understanding of the importance of having a wellbeing strategy in place.

Understand what policies are affected and may need to be amended.

Gain practical tips and tools to implement wellbeing in the hotel, including wellbeing ambassadors, wellbeing calendar activities and other elements.

Understand what is meant by mental health, both physically and emotionally.

Be able to promote a positive mental health culture among their colleagues.

Trainers:
The trainer is provided by HR Suite
Fee:
IHF Skillnet is offering this as a complimentary course but you need to register below:
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How to use time better by streamlining processes in your Hotel F&B outlets (7Feb)

€65.00 – €80.00

One of the largest consumers of non-productive time is polishing cutlery and glasses, learn how this task can be reduced or eliminated completely.
Delivery:
Tuesday, 7th February 2023
Timing: By Webinar online 10am to 1pm ( limited to 35 pax)

Who Should Attend:

F&B, Restaurant, Bar Managers, Supervisors, Waiters, Bartenders.

What is covered:

What is Continuous Improvement (CI)?

Why apply CI in your department?

Understanding Customer Value

Overview of LSS Tools & Problem Solving Methods

How to select & Manage your CI Project

Common inefficient processes in F&B

Top 5 CI opportunities for F&B Outlets

How to sustain the improvements

What you will know at end?
By the end of the course you will have the skills to identify and reduce redundant tasks in routine, everyday processes.
Trainer:
Tom Mc Dermott
In a career spanning 35 years Tom noticed that routine tasks conducted daily in hospitality businesses can include 30% – 50% inefficiency!

Very few hospitality businesses use proven methodologies such as LEAN and Six Sigma to reduce waste and develop more consistent and efficient processes so this creates a clear opportunity.

Tom began his career straight from school at Dublin College of Catering, Cathal Brugha Street in 1987. Since then, Tom has worked internationally for Starwood, Cunard, Radisson and subsequently Hilton where he led their innovative “Operational Excellence” continuous improvement programme across Europe, Middle East & Africa.

Tom believes a hospitality business that embraces a continuous improvement mind-set creates a lighter, more collaborative, and productive workload for team-members, higher levels of satisfaction for guests, and more value for owners.

Price

Members: €65 pp
Non-Members: €80 pp

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Masterclass in how to Lead a Prosperous Hotel Kitchen Team (20 Nov)

€150.00 – €195.00

Title: Masterclass in how to Lead a Prosperous Hotel Kitchen Team
New Opportunity for Executive/Head Chefs
Date:
Monday, 20^th November
Venue:
Carton House, Co Kildare
Duration:

10am to 4pm in person

Overview:
Do you want a more highly motivated Kitchen Team who stay longer and contribute more? Do you want to learn more about how you can support your team to work at their collective best? This innovative Masterclass, facilitated by the Global Team Coach expert David Clutterbuck and Una Crilly, Hospitality Leadership Consultant, has been designed for Chef Leaders (Executive/ Head Chefs, who are leading the kitchen team) from the wide network of Hotels in Ireland. At this in-person event, you will learn about the most cutting edge leadership tools and techniques to support Chefs to build a prosperous kitchen workplace, attract and keep the best people, and to build high performing teams. Participants will learn how to have more productive meetings, create psychological safety, and enable your people to really be at their best, grow and innovate. This will be an interactive session with break out activities and Q&A with industry experts. Time to take a break from the kitchen, come to this exciting event, be open to reflect, learn new strategies and have fun!
About the Facilitators:
Prof. David Clutterbuck David Clutterbuck is a global expert on team coaching and mentoring. He has great experience working with businesses across the world to help leaders build high performing teams that thrive in high pressure, dynamic work environments. David has a great sense of humour, loves to create a fun learning environment and has a great love of Irish Hospitality. Don’t miss out on this incredible opportunity to meet a Global Team Coaching expert and build your prosperous kitchen workplace for future generations. Una Crilly, Hospitality Leadership Consultant
Fee:
Members €150 pp Non Members €195 pp
Course Numbers:
Please note: Numbers are limited, with a maximum of one Chef Leader per hotel and maximum of 6 per hotel group.
Booking:
Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie or call 086 083 6626 for more information

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Demystify Finance for Hotels (Oct2023)

€35.00 – €50.00
Date:

Tuesday, 10th October 2023

Duration:
Duration: 2pm – 5 pm by webinar (3 hours plus Q&A)
Who should attend:
Staff working in hotels with very little day to day experience or interaction with accounts or finance but would like to grow their knowledge in a practical manner.
Course Outline:

This course will provide an introduction to all things finance related and how they link together. The objective will be to provide a good understanding of the following areas:

Introduction to accounts

Taxes in hospitality

Margins and Mark-ups

Waste costs

Labour costs in hospitality

KPI’s

Trainer:
John Carolan, MD Solve Accounting (Hospitality Accountant and trainer on Leadership and Management Development Programme)
Fee:
Members €35 pp Non Members €50 pp
Booking:
Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie or call 086 083 6626 for more information
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Out of stock
Leading Multicultural Teams in Hotels and Guesthouses (19-Oct-2023)

€65.00 – €85.00
Date:
19^th October 2023, from 9.30am – 1pm (incl. 30-minute break)
Maximum no. of trainees per workshop: 16 trainees

Delivery: Live, instructor-led training, online

Why do this?

Cultural diversity is beneficial to any team and organisation. However, multicultural teams also come with certain challenges when it comes to communication and collaboration.

This training will help you navigate these challenges and upskill your employees so that your multicultural teams can produce their best results.

Reduce communication issues. Increase productivity and performance. Foster inclusion and employee engagement.

Who should attend:

HoDs and anyone working with diverse teams, HR and GMs.

Outcomes include:

Learn about language and cultural differences and their impact on employee engagement and motivation

Develop cultural intelligence to support you in interactions with your team

Learn about the common cultural unconscious biases that can negatively impact recruitment and development decisions as well as affecting employee engagement and retention

Become familiar with Global English to allow for easier communication with team members from other language and cultural backgrounds

Discover easily implemented strategies for inclusion allowing all employees to reach their potential

Learn how to deliver feedback effectively across language and culture differences

Learn how to ensure that your message is clearly understood by all

Trainer:
All Talk Training: All talk Training are specialists in English training focused on hotel terminology and language.
Price:

€65 pp (members)
€85 pp (non-members)
Booking:
Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie or call 086 083 6626 for more information
Details
How to accurately forecast and schedule labour for your Hotel (5Oct)

€65.00 – €80.00

The goal of effective labour management is to align the workforce with the workload to provide the very best service to guests while offering our team-members work patterns that suit their lifestyle.

Most hotels use the KPI of "labour cost as a percentage of revenue" when planning and analysing labour usage. This is a flawed metric as the ratio is heavily dependent on the revenue generated as opposed to the time needed to deliver a quality service to the customer.

This course introduces the learners to the concept of managing payroll by using the productivity metric of "hours per unit".

Delivery:
Thursday 5^th October 2023
Timing: By Webinar online 10am to 1pm ( limited to 35 pax)

Who Should Attend:

Payroll Managers, Finance Managers, HOD's, Supervisors or anyone with responsibility for creating rotas.

Course Outline:

To introduce learners to the steps they will need to understand the concept of productivity and why it is regarded as the ″gold standard″ of labour management.

Upskill the learners with practical methods they can use to create better rotas which are more aligned with the peaks and troughs of business levels using the 3 R's: ensuring the Right staff are in the Right place at the Right time to service guest demand.

Use the "forecasting and scheduling cycle" which ensures that a robust methodological approach based on data and not just intuition is utilised when managing labour.

What you will know at end?

Understand the benefits of using "productivity" to manage labour as opposed to "labour cost as a percentage" which is a flawed metric.

Identify the various data types and sources so they can create more accurate schedules.

Calculate a forecast for their department based on volume: i.e. occupied rooms, covers, check-in's etc...

Establish a productivity baseline for their department and create schedules considering the volume forecast and their teams availability and preferred work patterns.

Analyse labour management performance and identify opportunities for improvement.

Trainer:
Tom Mc Dermott
In a career spanning 35 years Tom noticed that routine tasks conducted daily in hospitality businesses can include 30% – 50% inefficiency!

Very few hospitality businesses use proven methodologies such as LEAN and Six Sigma to reduce waste and develop more consistent and efficient processes so this creates a clear opportunity.

Tom began his career straight from school at Dublin College of Catering, Cathal Brugha Street in 1987. Since then, Tom has worked internationally for Starwood, Cunard, Radisson and subsequently Hilton where he led their innovative “Operational Excellence” continuous improvement programme across Europe, Middle East & Africa.

Tom believes a hospitality business that embraces a continuous improvement mind-set creates a lighter, more collaborative, and productive workload for team-members, higher levels of satisfaction for guests, and more value for owners.

Price

Members: €65 pp
Non-Members: €80 pp
Booking:
Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie or call 086 083 6626 for more information

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