One of the largest consumers of non-productive time is polishing cutlery and glasses, learn how this task can be reduced or eliminated completely.


Tuesday, 7th February 2023

Timing: By Webinar online 10am to 1pm ( limited to 35 pax)


Who Should Attend:

F&B, Restaurant, Bar Managers, Supervisors, Waiters, Bartenders.


What is covered:

What is Continuous Improvement (CI)?

Why apply CI in your department?

Understanding Customer Value

Overview of LSS Tools & Problem Solving Methods

How to select & Manage your CI Project

Common inefficient processes in F&B

Top 5 CI opportunities for F&B Outlets

How to sustain the improvements


What you will know at end?

By the end of the course you will have the skills to identify and reduce redundant tasks in routine, everyday processes.



Tom Mc Dermott

In a career spanning 35 years Tom noticed that routine tasks conducted daily in hospitality businesses can include 30% – 50% inefficiency!

Very few hospitality businesses use proven methodologies such as LEAN and Six Sigma to reduce waste and develop more consistent and efficient processes so this creates a clear opportunity.

Tom began his career straight from school at Dublin College of Catering, Cathal Brugha Street in 1987. Since then, Tom has worked internationally for Starwood, Cunard, Radisson and subsequently Hilton where he led their innovative “Operational Excellence” continuous improvement programme across Europe, Middle East & Africa.

Tom believes a hospitality business that embraces a continuous improvement mind-set creates a lighter, more collaborative, and productive workload for team-members, higher levels of satisfaction for guests, and more value for owners.



Members: €65 pp

Non-Members: €80 pp