Interactive on-site 3-hour workshop-based training with role play and theory combined.

Who should attend?

This is designed to train, upskill and refresh those who are currently returning to work or new to work in the hotel sector.

Modules include:

  • COVID-19, Responsibilities & Key Control Measures (Note this is not COVID-19 training)
  • Define Hospitality
  • What is Service?
  • Opening, running, and closing duties
  • Bar Layout and Functionality
  • Pre-Shift Communication
  • Equipment & Care
  • Customer Complaint


This three-hour session will give trainees the knowledge of bar operations and expectation of what is required of them in their role. This programme is designed to spark passion and excitement about returning to the workforce and eliminate any anxiety. It will also give learners an insight / refresh of what to expect when they return.


This programme has been created by Danny Desmond, Chapter One, General Manager & Sorcha Finucane of TrainedIn and is delivered by a panel of craft expert trainers.


€420 for delivery onsite in your premises (max 25 staff)

€35 pp if an open programme (sharing with another hotel – min. 12 participants)


For more information or to book, call Dervla O’Neill on (086) 083 6626, or email: