Interactive on-site 3-hour workshop-based training with role play and theory combined.

Who should attend?

This is designed to train, upskill and refresh those who working in hotels or new to work in the hotel sector.

Modules include:

  • Define Hospitality
  • What is Service?
  • To be a Waiter/ess
  • The ‘Check Back
  • Points of Service
  • Taking an Order
  • Station Management
  • The big finish
  • Customer Complaints



This three-hour session will give trainees the knowledge of food service and expectation of what is required of them in their role. This programme is designed to spark passion and excitement about returning to the workforce and eliminate any anxiety. It will also give learners an insight / refresh of what to expect when they return.


Delivered by  TrainedIn and their by a panel of craft expert trainers.

What did recent hotel clients think?

Super training organised by Dervla and her team. We’ve seen the benefit straight away in our team- the training was in depth and covered all of the basics and our teams confidence has hugely improved” Bethany Potter, HR Manager, Maldron Hotel, Oranmore, Galway.


€420 for delivery onsite in your premises (max 25 staff)

€35 pp if an open programme (sharing with another hotel – min. 12 participants)


For more information or to book, call Dervla O’Neill on (086) 083 6626, or email: