10th January – 21st February 2024

Limited to 15 places


Click here to download the brochure


For managers & supervisors


About the Programme:

  • This programme is aimed at those team members who are working towards a Supervisory role or those Supervisors who have been newly appointed.
  • It aims to provide a considered and bespoke knowledge and learning framework which will ensure the success of these future managers.
  • The solid foundations this course provides will boost confidence and enhance the long-term future of this cohort who are often promoted without any formal enhancement of their skillset.



Assessment of skills and knowledge will happen throughout the programme in practical ways to enhance and apply learning. All topics assessed will be covered in the programme and additional support to complete, if required, will be offered. Each assessment will be mindful of delegates work schedules and will be tailored for all learning styles.



Karen Healy

Karen Healy is a Learning & Development Consultant specialising in the Hospitality Industry. With 25 years’ experience in hotel operations, 15 of those in Learning and Development. Karen has an MA (Hons) in Hotel and Catering Management from Dundee University, Scotland and has worked internationally completing her Trainee Management Programme with the Ritz Carlton Hotel Company in the USA.



Places are limited to 15 people.
Book Online, or email Dervla O’Neill at or call 086 083 6626 for more information