Certificate in Facilities Management for Hotels and Guesthouses (Sep-Nov 2024)


14 in stock


  • 12th September – 28th November 2024



The format is 11 half days (1 in person and 10 online)
9.30am to 12.30pm (Online)
And 1.00pm to 4.00pm (In person)

Limited to 15 places


Download the Programme brochure here.


About the Programme:

The Hotel industry is a unique sector with unique facilities. Facilities Management (FM) has a key role to play, closely tied to the guest experience whilst supporting business continuity and maintaining the upkeep of the real estate asset. The key to providing a great guest experience is understanding what the hotel client and end users expect and what is critical from an FM service perspective. This intensive
programme is designed to give participants an understanding of the fundamentals of facilities management, how it applies to a hotel site, and how they can apply it immediately to their role every day.

The programme was designed specifically for the hotel sector ensuring modules are relevant and practical with common practices that work, but also bringing learnings about technology and practices used outside of hotels that can be easily adapted. It is a hybrid delivery with 1 day in person for a field trip, and 10 days online.

Participants will receive a Portobello Certificate in Hotel Facilities Management (which carries credit toward other Facilities Management awards with Portobello Institute).


Who should do this:

If you are currently working in a Facilities Management (FM) role in a Hotel and would like to keep your knowledge up to date or if your role is evolving into FM and you need more formal training and support, then this course will give you the skills, confidence and insights on latest thinking in FM.

Learning outcomes include:

  • Apply best practice skills in your hotel Understand the scope and extent of the Facilities Management Function in a hotel
  • Understand the range of hotel building types and their uses to best advantage
  • Importance of Health and Safety in the workplace
  • Understand the importance of sustainability relating to the areas of supplies and services
  • Understand the key components of Strategic Planning and Management


The Programme Team:

Gerry Kelly, Programme Leader

Gerry is Programme Manager and Lead Lecturer for the Facilities Management BSc and MSc Programmes. He also provides student support and mentoring on the Institutes IWFM Programmes along with lecturing on the Institutes Corporate Social Responsibility, Customer Relations, Strategic Management and Risk Management Programmes.

Gerry has over 40 years’ experience working in both the Private and Public Sectors holding many senior roles. Working with Multi-National Corporations in Ireland, the US and Europe he has developed an in-depth knowledge in Facilities Management.

Gerry holds a Commerce Degree from UCD. Advanced Strategic Management and International Marketing at the International Management Development Institute, Geneva and Senior Executive Development, Irish Management Institute.


Henry Sheahan, Facilities Management Lecturer

Henry has a wealth of industry knowledge and experience across Financial Services, Retail, Private Health Care, Public Sector, Software and Telecommunications. He currently heads up Facilities for SAP Ireland and has had a similar role with Hutchinson 3G Ireland, including several senior roles in Bank of Ireland, Superquinn, Blackrock Clinic, O2 telecommunications and UCD.

Henry has worked as an associate lecturer and trainer with numerous colleges and professional bodies for over twenty years. He lectures across a number of significant modules including introduction and an overview in Facilities Management, Procurement, Health and Safety, Risk Management, Managing People in Facilities Management, Leadership and Strategy and Change Management.

Henry holds a Postgraduate in Education and Training, BBS in Procurement and Supply Chain, Graduate of Mechanical Engineering and a Level 7 qualification in Health and Safety.


Guest Lecturer

Sharon Malone

Green Manager, The Falls Hotel

Combining two of her passions, a love for County Clare and a strong interest in environmental sustainability, Sharon is very much at home in her role as Marketing & Digital Media Manager in The Falls Hotel & Spa in Ennistymon. Sharon has a degree in Marketing from Trinity College, and as the marketing environment evolved, she upskilled with a diploma in Digital Marketing. Working for the family-owned hotel in North Clare means she can use these skills to promote the Falls Hotel and County Clare as a destination.


Dan Murphy

Managing Director – Galway Bay Hotel

To date, Dan and his team have achieved more than 50 awards for the Galway Bay Hotel, including best Four-Star Hotel in Ireland on a number of occasions, Deloitte Best Managed Company, Best Employer in Galway this year and indeed the Irish Hospitality Institute Hotel Manager of the Year. However, Dan would say that his biggest achievements is guiding a thriving business through many crises such as 9/11, financial down turns, recessions, water crises, Covid pandemic and not only weathering the storm but ensuring a stronger and leaner business. Dan really enjoys interacting with people within our industry, learning and sharing his experiences inside and outside of the lecture theatre.



Members: €595 pp

Non-Members: €700 pp


This course is limited to 15 people. Book your place below.

For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie

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