Date:
- Tuesday, 13th February 2024
- Online – half day – 9.30am to 1pm
Who should attend:
Sales and events teams, and anyone who does a show-around of the hotel.
What will you Learn?
- What is the function of a FAM trip versus a site visit
- Who organises them and who attends
- What do you need to prepare
- How to create a VIP welcome
- Tips for delivering the perfect FAM
- Tips for delivering the perfect site visit
- How to follow up to achieve conversions
Trainers:
Mandy O’Rorke
Mandy is a dedicated tourism and hospitality professional with over 20 years’ experience in commercial operations, marketing, event management, leisure, and business tourism. She has played a key role in the success of prominent tourism and hospitality businesses in Ireland, spanning hotels, retail, DMCs and online travel agents. Through a goal focused and empathetic approach Mandy excels in supporting tourism businesses to maximise opportunities and enhance their overall performance.
Elaine McInaw
With over 20 years of experience, Elaine is a dynamic, goal-driven senior industry professional. She excels in proactive/reactive sales, PR, communications, pricing, revenue management, lead generation, key account management, data analysis, and customer engagement. Her expertise spans offline and online channels, encompassing domestic and global markets.
Price
Members: €65 pp
Non-Members: €85 pp
This course is limited to 12 people. Book your place below.
For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
