Course Date:

Thursday, 26th September, online from 9.30am to 12.30pm


Who is this course aimed at?

HR Managers, GM’s. HOD’s and anyone involved working in teams.


Course Overview:

This course is designed to provide learners with an increased understanding of the responsibilities of management to create and invoke a grievance procedure under employment legislation. Learners will also gain skills to investigate grievance situations and have an increased knowledge of how to respond appropriately to a grievance.


Upon completion of this course, learners will:

  • Develop a greater understanding of the grievance process
  • Gain confidence to invoke the procedure and carry out the process
  • Acquire a greater understanding of case law
  • Develop an understanding of the importance of a paper trail
  • Learn about skills practice and feedback


Course Content includes:

  • The Employment Relationship
  • Employment Legislation
  • Important Considerations
  • Importance of a Grievance Procedure
  • General Principles for Handling Grievances
  • Grievance Procedure
  • Investigation Meeting
  • Outcome Meeting
  • Dealing with Non-Employees
  • Difficult Meetings
  • Appeal
  • Tips
  • Role Play
  • Q&A



HR Suite



Members: €65 per person

Non-Members: €80 per person


This course is limited to 12 people. Book your place below.

For more information, call Dervla O’Neill on (086) 083 6626, or email: