Date: 31 March

{Full day in person}

Time: 9.30am – 5pm

See the full programme brochure HERE.


  • To learn about customer care and its importance in service delivery
  • Learn how to delight the guests

Learning Outcomes:

  • How to fix complaints
  • Upsell to increase revenues


  • Understanding customers’ needs
  • Handling complaints
  • Making a difference
  • Delighting customers
  • Upselling techniques
  • Staff morale
  • Setting KPI’s & Tracking


Marc Thornton,
DTA Marketing


€495 pp for Members, for all 9 modules

€595 pp for non-Members

For more information or to book, call Dervla O’Neill on (086) 083 6626, or email: