Download the course brochure HERE.

Dates:

  • 2 full days in person
  • Day 1 – Wednesday 16th September 2026
  • Day 2 – Wednesday 30th September 2026
  • 9.30am to 4pm (in-person)

 

Limited to 15 pax

 

Aimed at:

  • Line Managers, HOD’s and Senior Leaders

About the Programme:

Essential People Skills is a practical, high-impact programme designed to equip line managers with the skills to lead people more effectively in today’s workplace. Moving beyond traditional directive management, the programme develops a coaching-led approach that strengthens communication, active listening, trust and accountability. Managers will learn how to have better performance conversations, handle challenging situations with confidence, delegate effectively and empower their people to take ownership. By combining emotional intelligence with practical coaching skills, the programme helps leaders build stronger relationships, elevate engagement and achieve sustained improvements in team performance, productivity and retention.

 

What You Will Learn:

  • Delegate and prioritise workload effectively to focus on high-value leadership activities.
  • Coach and empower your people to unlock confidence, capability and performance.
  • Create a coaching culture through active listening, meaningful goals and performance conversations.
  • Lead with emotional intelligence to connect, communicate and influence effectively.
  • Build self-awareness to lead with greater intention and impact.
  • Adapt your leadership style to different people and situations.
  • Strengthen empathy to build trust and improve relationships.
  • Build resilience and manage pressure, stress and wellbeing effectively.

 

Programme includes:

  • Two in-person workshops
  • Workbooks and support resources
  • Journal to support learning and reflections

 

What did a previous participant think?

“It was a great experience and really great day(s) for the three of us from the Camden Court Hotel, thank you Una, you are truly inspiring, would recommend this as either a refresher for HR professionals or a new skill workshop for HOD’s & above and any other level supervisory roles, many thanks again! we are talking coaching everyday now!”

 Simon Buckley, Head of HR, Camden Court Hotel

 

Trainer:

Una Crilly

Positive Impact Coaching

Una supports organisations with developing their people to perform at their absolute best, to build great teams, to create supportive, healthy workplaces where people and business thrive. She has always had a passion for helping people, to uncover their strengths, and to really inspire and develop people to perform at their absolute best. Her mission is to help people find more joyful moments at work and in life and to get through difficult times with compassion and resilience. She believes we can all improve our performance and our happiness through practicing positive life skills by building our emotional resilience.

 

Course Fee:

Members €350 pp
Non Members €400 pp

 

Booking:

Book your place below – limited places available.

Queries to Dervla O’Neill at oneilld@ihf.ie or call 086 083 6626 for more information