Communication Skills for International Housekeeping Staff

 

Dates:

  • Starting Tuesday 15th September
  • End date: Tuesday 17th November
  • Time: 10am – 12noon
  • 10 x 2-hour online sessions

Course Overview:

International housekeeping staff tend to have fewer opportunities at work to improve their language skills and yet, this is what can hold them back from developing themselves and being able to take on more responsibility over time.

This course is designed specifically for housekeeping staff in hotels in Ireland, both to help with their contribution to a positive guest experience as well as their own professional development. The course covers important cultural elements for hospitality in Ireland (e.g. greeting guests), essential language for their roles (e.g. reporting issues), and self-learning techniques specifically aimed at helping them to continue to improve their communication skills in English over time.

 

This course is aimed at:

This course is aimed at international team members working in Housekeeping in hotels in Ireland.

 

Please note: Trainees must have some basic understanding of English already, so that they will be able to follow the course content.

 

To help determine if the proposed trainee has a suitable level of English for this course, a ‘basic understanding’ here can be defined by:

–        They can communicate using familiar everyday expressions and basic phrases

–        They can introduce themselves and others

–        They can ask and answer simple questions about personal details such as where they live, people they know and things they have

–        They can follow simple instructions with low dependence on visuals or body language to support comprehension

–        Can interact in a simple way provided the other person talks slowly

 

Team members who cannot do all of the above are not suitable for this course.

 

After this course you will:

  • develop knowledge of vocabulary and common language related to your housekeeping roledevelop knowledge of vocabulary and common language related to your housekeeping role
  • be able to communicate needs, requests and issues related to your role in the hotel
  • understand some of the fundamental communication norms in Irish culture to aid with understanding
  • be able to engage in polite interactions with guests and colleagues
  • be able to understand and respond appropriately to guest interactions with you
  • have more confidence speaking English, regardless of your current level
  • have a greater number of skills for self-learning to continue to improve your communication skills in English
  • develop a mindset towards their English skills that enables continued improvement and professional growth

Support your housekeeping staff to build confidence that contributes to positive guest experiences and competence that supports their development and engagement!

 

Format and delivery:

This is 10-hour course delivered over 5 x 2-hour online sessions with an experienced trainer. Trainees will have the opportunity to practice the communication techniques covered during the sessions.

 

Trainers:

AllTalk Training are specialists in developing communication, collaboration, and leaderships skills in multicultural teams.

 

 

Fee:

€165 pp

Max 10 persons.

 

Booking:

Please ensure that any trainees you wish to book on this course have a basic understanding of English. To help determine if a trainee has this level in English, please refer to the guidelines above (in the section ‘This course is aimed at’).

If you are not sure if a team member has a suitable level of English to take part in this course, please contact AllTalk Training at info@alltalktraining.com or on 089 426 0622

 

Book below. For more info, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626