Communication Skills for International Food and Beverage Team Members

 

Dates:

  • 5 x Tuesdays, beginning 24th March 2026
  • 2-hour sessions, online
  • 2pm to 4pm

Course Overview:

Employees whose first language is not English may face communication challenges as well as cultural differences in terms of what type of communication is considered polite and professional in Ireland. It is not uncommon for international team members to unintentionally come across as rude, negatively impacting on team relations and guest experience.

Competence in English is also a key element that can affect an international employee’s likelihood to be proactive in various situations in the workplace, such as upselling, offering assistance, and taking on additional responsibility over time.

This course will equip customer-facing F&B team members with the communication skills and cultural knowledge to help improve their customer service delivery, confidence, and engagement – all essential for high-performing and proactive F&B team members.

 

This course is aimed at:

This course is aimed at international F&B team members who are currently working in customer-facing food and beverage roles in hotels in Ireland. Trainees must already have a working knowledge of English. Each trainee will be level tested for English and assigned to appropriate groups according to their level to ensure the best learning experience and outcomes for everyone.

 

After this course you will:

  • understand the indirect communication style associated with Ireland and be better able to communicate with and understand someone in this style incl. for situations such as complaints, customer requests, and communication with colleagues
  • better understand role of small talk and humour in the hospitality context in Ireland allowing you to add positively to guest experience
  • better understand important elements of Irish hospitality and ‘the Irish welcome’
  • be more confident in the language and cultural nuances helpful for your role allowing you to act on opportunities to upsell
  • be more confident in the language for your role allowing you to be more proactive leading to a higher standard of customer service
  • be better able to deal with complaints from guests
  • develop a mindset towards their communication skills in English that enables increased confidence, and professional growth

Give your international F&B staff the cultural knowledge and language skills to help make your guest experiences memorable!

Help your F&B staff go from low interaction with guests to delivering hospitality experience full of warmth.

 

Format and delivery:

This is 10-hour course delivered over 5 x 2-hour online sessions with an experienced trainer. Trainees will have the opportunity to practice the communication techniques covered during the sessions.

 

Trainers:

AllTalk Training are specialists in developing communication, collaboration, and leaderships skills in multicultural teams.

 

 

Fee:

€95 pp

Max 10 persons.

 

Booking:

Book below. For more info, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626