Dates:
- Wednesday 9th September 2026 (In person full day)
- Wednesday 30th September 2026 (Online)
The format is 9.30am – 1.00pm and 1.45pm – 4.30pm (if full day)
Download the Programme brochure here.
About the Programme:
A practical leadership programme for new and aspiring supervisors/managers.
Stepping into a leadership role in hospitality is one of the most important—and often most challenging—career transitions. One day you are part of the team, the next you are responsible for leading it.
Many supervisors step into these roles while continuing to manage the demands of a busy operation, with limited time to step back and develop the people leadership side of the role.
Who Should Attend?
- Newly promoted supervisors and team leaders
- Duty managers stepping into people leadership roles
- High-potential team members preparing for promotion
Programme Focus:
The programme is structured to build capability in:
- Confident communication – setting clear expectations and giving effective feedback
- Managing conflict and difficult conversations – addressing issues early and constructively
- Leading former peers – building credibility while maintaining relationships
- Delegation and accountability – stepping back from doing to leading
- Building team trust and engagement – creating a positive and high-performing team environment
Trainer:
Sharon Dehmel, MBA, ACII, ICF-aligned Leadership Coach
Sharon specialises in transformational and intercultural leadership coaching for the hospitality sector. With over 20 years of international experience and accredited training expertise, she helps hotel managers lead with clarity, empathy, and impact—empowering them to build teams that deliver exceptional guest experiences.
Fee:
Members €165 pp
Non Members €200 pp
Booking:
Book online below.
For more information, email Dervla O’Neill at oneilld@ihf.ie or call 086 083 6626 for more information
